Privacy Policy

Effective Date: 11 Jun 2025

Welcome to TrueCab. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the TrueCab mobile application, website, or services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Name, phone number, email address

• Location data (real-time GPS)

• Profile photo (optional)

• Payment details (only tokenized via secure gateways)

• Government ID (for driver verification)

  
  

b. Usage Data

• Ride history

• Search preferences

• Support messages

Note: We do not collect any device-specific data such as device ID or IP address.

2. How We Use Your Information

We use your information to:

• Facilitate ride bookings and payments

• Improve app functionality and user experience

• Verify driver identity and ensure passenger safety

• Send trip updates, confirmations, and promotions

• Provide customer support and resolve disputes

• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share limited information:

• With drivers or passengers for trip coordination

• With service providers (payment gateways, SMS APIs, etc.)

• With law enforcement agencies when required by law

All third-party partners comply with industry-standard data protection protocols.

4. Location Services

We require access to your real-time location to:

• Show nearby drivers

• Calculate accurate fares and routes

• Ensure driver arrival and trip safety

You can disable location services via your device settings, but this may limit app functionality.

5. Data Security

We use encryption, firewalls, and secure servers to protect your data. Access to user data is strictly controlled and limited to authorized personnel only.

6. User Rights

You have the right to:

• Access your personal information

• Request correction or deletion

• Withdraw consent at any time

• Opt out of promotional messages

To exercise these rights, contact us at support@truecab.in.

7. Children’s Privacy

TrueCab services are not intended for children under the age of 18. We do not knowingly collect data from minors. If found, such data will be deleted immediately.

8. Policy Updates

We may update this policy periodically. Changes will be notified via the app or website. Continued use of the app after changes implies acceptance of the new terms.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, contact:

📧 Email: support@truecab.in
📞 Phone: +91 95763 69394